Which areas do you deliver to, and what are the shipping fees? We partner with top shipping companies to deliver orders to all cities across Saudi Arabia. To ensure smooth delivery, please make sure to enter your shipping address and mobile number accurately and clearly when completing your order.
How long does delivery take?
For ready-to-ship products, your order will be dispatched immediately after purchase confirmation and will arrive within:
1–5 business days within Riyadh
2–7 business days for cities outside Riyadh (excluding official holidays)
For custom or special orders (e.g., prescription glasses, high-power contact lenses, or astigmatism correction lenses), delivery may take longer depending on availability and product type — typically around 3–10 business days.
How can I track my order? You can track your order status by logging into your account and visiting the “My Orders” page. If you experience any issues, please don’t hesitate to contact us directly.
Can I cancel my order? If you wish to cancel your order, please contact us via email at: 📧 [email protected]
Please note:
If your order is cancelled before it has been shipped or processed, no cancellation fee will apply.
If the order is cancelled after it has been shipped or after processing has begun, a cancellation fee may apply. The fee will vary depending on the nature of the order.
