Is your store verified? Yes, our store is officially verified on the Saudi Business Platform with a registration number (0000176430).
• What are the payment methods? We offer easy, convenient, and secure payment options such as ( Mada – Visa – Master Card – Apple Pay – STC Pay – Installment services: Tabby and Tamara ).
• How can I contact you? You can reach us directly through customer service via email (your email goes here) or via WhatsApp.
• How long does delivery take? No worries! We’re committed to delivering your order as quickly as possible: 1–5 business days within Riyadh, and 2–7 business days for other cities across Saudi Arabia.
• Do you offer returns? Yes, dear customer — if the product doesn’t suit you, you’re welcome to return it 😎 Please refer to Elivare’s Return & Exchange Policy.
• Does Elivare store guarantee that all its products are 100% authentic? We assure our valued customers that all the products we sell are 100% authentic, and we do not sell anything but original products.
• Why do I need to verify my mobile number?
Verifying your mobile number is very important for maintaining your account. It also allows the delivery representative to contact you before delivering the order to schedule a delivery time and confirm that you are the person who placed the order.
• How do I know the right eyeglass frame size for me? The frame size is based on three measurements in millimeters: lens width, bridge width, and temple (arm) length. These numbers are usually printed inside the left temple of your current glasses. For example, “50-21 (145)” means a lens width of 50mm, a bridge width of 21mm, and arm length of 145mm.
• What are blue light blocking lenses? These lenses are designed to reduce eye strain caused by prolonged exposure to blue light emitted by screens such as phones and computers, helping protect your eyes.
• How do I care for my contact lenses? To care for your contact lenses, always wash your hands thoroughly before inserting or removing them. Use a specialized cleaning solution after each use, store them in a clean case with fresh solution daily, and avoid wearing them for extended periods.
